“Hi, I’m John Fitch and I’m Diane Fitch, and we’re from the Ambler area of Pennsylvania. We really were looking to open up the space, to have more light and more accessibility in the back part of our house, which was a big reason why LBK as a design build company was important, because we needed help with design.”
“Our experience with LBK was very positive. I think they were very engaging from the beginning to the end, very transparent on their process and our expectations of how we kind of go through the process with them. The communication was great. I mean, we knew what was happening, when it was going to happen, and they were really good about letting us know that. And if we had a question or problem, they were really right on top of getting back to us. When Nick was the first guy we met, when we went to LBK studio and talked to him, I think he set the tone for the relationship. I think he was very much listened to what we wanted to do and kind of gave us honest feedback about what to expect and how he operates as a company. I think that really helped us get off to a good start with understanding what it was and clearly really knowledgeable and flexible, and came out a couple of times when he wanted to see how things were going. I can’t say enough good things about Ben. He was very responsive to everything. I mean, I would reach out to him through the tool or through text, and he would respond immediately. Sarah was really good in working on the 3D layouts, so we could actually see visualize the space. And we probably had three or four iterations before we landed on this one because we didn’t come in with a this is what we want. We had more kind of higher we want more light, more open space, but we didn’t really know kind of what that layout was going to look like. So we really did rely on Sarah quite a bit. So there were some issues. It was always I think I would first of all, say that LBK was great in responding to them. We had an issue with the roof. When they took off the old deck, the roof was exposed for a period of time before the roofers could come in, and we had a lot of rain, but Nick was out here with some of his guys and they put up a tarp at night in the pouring rain.”
“Using a design build company was the right choice because of the complexity of the work we had. And it helped us not just be alone in our design ideas, but have a partner who could have that experience and bring in ideas and materials and things that we would never have been able to do on our own if we just used a contractor. We were really happy with LBK what they offered and the final result. So, I mean, we would definitely recommend to anyone else who’s looking to make changes to their house.”